Yup; great, isn't it? In ITSM 6 the Case ID of the Helpdesk Ticket was in Field 1; in ITSM 7 they use a NumGenerator form and all sorts of other fancy stuff to generate the numbers. And; in essention the NumGenerator form stores the number in field 1....
I would say, put another RFE in for this. BMC counts these as 'votes' for a specific functionality. My guess is that it might be improved/changed/etc in the future, also for another reason: it is not available in the mid-tier and BMC wants to align the two clients as much as possible. By the way; you could create much the same 'functionality' by using the PERFORM-ACTION-OPEN-URL in combination with a MAILTO:Url. See also: http://www.ianr.unl.edu/internet/mailto.html The only drawback is that this does not attach the .artask attachments - but with a little workflow you can put together a URL to the ticket in the mid-tier. -- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On Wed, Mar 26, 2008 at 4:36 PM, T. Dee <[EMAIL PROTECTED]> wrote: > Just an FYI to those of you who use the User Tool and use ITSM 7.0. > > If you try and use the Send To, Mail Recipient feature you will see > that the subject line of the email refers to a different Change, > Incident, Problem, etc. number then the record you are on (which ever > one you are using). > > According to Remedy this is NOT a Defect. Remedy said the Send To, > Mail Recipient feature is grabbing field 1 (Request ID). However, the > modules do not use field 1 Request ID, thus NO MATCH. > > Remedy says there is a RFE open for this. > > :-( > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
