Unfortunately I don't think they will fix this as they indicated they are phasing out the User Tool.
Thanks for the tip, I will look at it - I know the users are not happy with this not working. Ty On 3/26/08, Michiel Beijen <[EMAIL PROTECTED]> wrote: > ** Yup; great, isn't it? > In ITSM 6 the Case ID of the Helpdesk Ticket was in Field 1; in ITSM 7 they > use a NumGenerator form and all sorts of other fancy stuff to generate the > numbers. And; in essention the NumGenerator form stores the number in field > 1.... > > I would say, put another RFE in for this. BMC counts these as 'votes' for a > specific functionality. > My guess is that it might be improved/changed/etc in the future, also for > another reason: it is not available in the mid-tier and BMC wants to align > the two clients as much as possible. > > By the way; you could create much the same 'functionality' by using the > PERFORM-ACTION-OPEN-URL in combination with a MAILTO:Url. See also: > http://www.ianr.unl.edu/internet/mailto.html > > The only drawback is that this does not attach the .artask attachments - but > with a little workflow you can put together a URL to the ticket in the > mid-tier. > > > -- > Met vriendelijke groet / Kind regards > Michiel Beijen > ______________________________________________________ > MANSOLUTIONS > Energieweg 60-62 > 3771 NA Barneveld > The Netherlands > Tel. +31-(0)612968592 > Mail [EMAIL PROTECTED] > Internet http://bsm.mansolutions.nl > > > On Wed, Mar 26, 2008 at 4:36 PM, T. Dee <[EMAIL PROTECTED]> wrote: > > > > Just an FYI to those of you who use the User Tool and use ITSM 7.0. > > > > If you try and use the Send To, Mail Recipient feature you will see > > that the subject line of the email refers to a different Change, > > Incident, Problem, etc. number then the record you are on (which ever > > one you are using). > > > > According to Remedy this is NOT a Defect. Remedy said the Send To, > > Mail Recipient feature is grabbing field 1 (Request ID). However, the > > modules do not use field 1 Request ID, thus NO MATCH. > > > > Remedy says there is a RFE open for this. > > > > :-( > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
