Folks, How have you managed to ensure ITIL guidelines are followed when minor changes are made to CIs? eg. when a PC asset changes Status or location how do you ensure that they go thru' a minimal Change Request process.
I believe there is an automated method within the Remedy suite? On that same subject how do companies process all these minor changes throughout the lifecycle - manual updates from Service Delivery teams, automated discovery or a mixture? Thanks, Alec BMC Remedy User Version 7.0.01 Patch 002 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
