You also have to enter each field into SHR:ARDBCFields and you must stop and start remedy services after you have done this.
Field ID: 955750016 Form GUID: MAINHELPDESK Vendor Field ID: 955759999 GUID: Submitter: The field ID is the ID of your field in Help Desk. Form GUID is the name of the Form so you will need to create two records one with MAINHELPDESK and one with MAINCHANGE. The Vendor Field ID is the ID of the field in SHR:ARDBC_OverviewConsole and SHR:ARDBC_OverviewConsoleTemplate. This field ID should be the same in both these Forms. Leave GUID blank the system will generate this and submitter will auto generate your login id into this field. Hope this helps. Ty On 3/28/08, Bhagawat, Prashanth <[EMAIL PROTECTED]> wrote: > ** > > > > Hi list, > > > > > I have a requirement to add SLA due date for response and resolution in > the ITSM 7 over view console table. > > The field (SVTDueDate) is available in the SLM:Measurement form which > stores the SLA Duet Date for both response and resolution records for each > of the Help Desk and Change entries, but the field is not available on the > Help Desk and Change. > > I can create 2 fields on the Help Desk and Change forms and can populate > by reading from the SLA:Measurement form by writing workflow. > > > > Instead of this I approached in the following way. > > > > I copied the field (SVTDueDate) from Measurement into the following 2 > forms: > > SHR:ARDBC_OverviewConsoleTemplate > > SHR:ARDBC_OverviewConsole > > I created an entry in the SHR:ARDBCFields form with the field ID added > and restarted the arserver. > > Finally I added the field as a column to the Overview console table > field. > > The value is not populating in the overview console. > > > > So, Is this possible to show Incident Data and SLA data in the same entry > in the over view console by the above approach or is there any other > approach without creating any workflow. > > > > > > Regards, > > > > Ramesh. > > > > > > > > > > > > > > > > > > > This e-mail and any attachment is for authorised use by the intended > recipient(s) only. It may contain proprietary material, confidential > information and/or be subject to legal privilege. It should not be copied, > disclosed to, retained or used by, any other party. If you are not an > intended recipient then please promptly delete this e-mail and any > attachment and all copies and inform the sender. Thank you. __Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ > This e-mail and any attachment is for authorised use by the intended > recipient(s) only. It may contain proprietary material, confidential > information and/or be subject to legal privilege. It should not be copied, > disclosed to, retained or used by, any other party. If you are not an > intended recipient then please promptly delete this e-mail and any > attachment and all copies and inform the sender. Thank you. __Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
