The biggest thing, Ron, is not to try to push directly into HPD:HelpDesk. Push into the Interface_create form, which already has filters in place to grab some of the arcane data elements needed from other forms. It'll save you a ton of work.
Rick On Fri, Mar 28, 2008 at 2:22 PM, Ron Legters <[EMAIL PROTECTED]> wrote: > Can anyone point me to some doc re migrating existing HD6 cases to > incident 7? I've searched BMC support to no avail, and I've searched the > ARSList and found a reference to a webcast from BMC that doesn't appear > to be there any longer. I'm only moving over a couple of hundred active > cases so it doesn't need to be fully automated. > > I'm getting data to move over just fine, but there's data in the > background that needs to be populated or the cases can't be maintained. > (specifically Owner Group ID, so far). It looks like I'm going to have > to build some filters to populate this, since the group ID's aren't the > same in 6 vs. 7. I'm hoping someone has already worked through this, so > I don't have to start from scratch. > > Thanks, > Ron Legters > Tools Administrator > Data & Systems Services > Univar USA Inc. > 425.889.3952 Office > 425.889.4111 Fax > www.univarusa.com > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
