Norm Attached is an email from one of my users in Germany. She has provided memory information in the attached.
Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, April 08, 2008 9:51 AM To: [email protected] Subject: Re: Error 1950 Expanding Menus OK...another thing--have you tried changing the menu display type to *Smart Menus*? I seem to recall seeing this somewhere before and the problem disappears when the menu type is changed to a Smart Menu...this isn't a fix for the problem--more of a workaround--but it might be a troubleshooting lead. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan Sent: Tuesday, April 08, 2008 9:32 AM To: [email protected] Subject: Re: Error 1950 Expanding Menus Norm That is one of the first things we started looking at. The memory in use does not appreciable increase and the total amount if memory is never approached in the ones I have looked at. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, April 08, 2008 9:06 AM To: [email protected] Subject: Re: Error 1950 Expanding Menus Question for you--if you open the form with the menu in question, launch task manager, note how much memory aruser.exe is consuming, then expand the menu, does memory consumption spike markedly? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan Sent: Tuesday, April 08, 2008 8:52 AM To: [email protected] Subject: Error 1950 Expanding Menus ** To all Here is a complaint from one of my users: Error Loading Menu: (ARMENU 1950) Not enough storage is available to do this operation. Close some open forms and try again. After I get this error message, I have to completely restart Remedy. Version: 7.0.01 The Remedy system appears to have problems with the "IT Services" Site/Help Desk. This error message occurs after I assign a ticket to IT Services. After I choose the Site/Help Desk, the IT Services Product takes 5 seconds to display. All other Help Desks are displayed within 1-2 seconds. Repeatable on a second client. We are using AR 7.0.1 patch 3. We have some customers using the 7.0, 7.0.1 and 7.0.1p3 clients. All are receiving this error. We are a multinational company with approx 3500 client users. We are seeing the error at many locations including the US and Europe. While this is not a frequent occurrence, it is very frustrating to the ones who gets it. The menu referenced above is a large menu, 5800+ entries in a search menu. Has anyone see this error and did you find a resolution? Thanks and regards Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
--- Begin Message ---Dan, this problem just occurred to me for the first time today, after Siggi showed it to me. He has had it continuously. My client Memory: 1 GB Disk space free: 45 GB Home: W:Server My client failed earlier this morning. I could not get it to restart and call up the IT Services Help Desk at all. Now, without changing anything, I can get to all levels of the IT Services menu. I’ll check the commit charge on the next time it occurs. Barbara Willis IT Operations Freising Germany +49 8161 803463 VOIP: 180 3463 -----Original Message----- From: Wangler, Dan Sent: Tuesday, April 08, 2008 4:49 PM To: Willis, Barbara; [EMAIL PROTECTED] - List of members of the STARS group (May contain non-TIers); Schleibinger, Siegfried Subject: STARS system email message 4480653 Ref: 000000004480653 Message: Siegfried Please check a couple of things for me. First, how much memory do you have on your machine? Second, how much available disk space do you have (drive c:). and Third, when you get the 1950 error, open Task manager and see what the current Commit virtual memory allocated nad in use. We are seeing more and more of these errors. The menu for It Services contains over 5800 items. To expand a menu takes memory and disk space as it caches. Can you find your home directory (problably C:\Home, or c:\Remedy\Home). You should see a lot of directories. Most of these directories are for caching forms that you use in Remedy, except for the arcmds file. We may have to clean these up if you are running short on disk space. Dan Wangler, [EMAIL PROTECTED] Team Lead, STARS Group Detailed Description (Truncated to 4096 chars): Remedy Client error message: Error Loading Menu: (ARMENU 1950) Not enough storage is available to do this operation. Clsoe some open forms and try again. After I get this error message, I have to completely restart Remedy. Version: 7.0.01 The Remedy system appears to have problems with the "IT Services" Site/Help Desk. This error message occurs after I assign a ticket to IT Services. After I choose the Site/Help Desk, the IT Services Product takes 5 seconds to display. All other Help Desks are displayed within 1-2 seconds. Repeatable on a second client. Had to move this ticket to this Help Desk via the web interface.<<image001.png>>
--- End Message ---
