I came up with one way last year that I thought was kind of innovative, and it fits the V/N/N methodology. It only works in conjunction with a Product Catalog, and works best when information about the user's Assets are available, but it goes like a question/statement from a user:
"I need you to $Category 1$ the $Category 2$ on my $Category 3$." I need you to Upgrade the Hardware on my Desktop. I need you to Install Software on my Laptop. I need you to Disable an Account on my Server. The best part is that by keeping them very generic, the lists were only about 5-6 items each, which made selecting them a snap. Specific details about the Category 2 OR 3 (whichever was considered to need the most detail) were contained in the Product Categorization fields. Rick On Wed, Apr 16, 2008 at 2:17 PM, Pierson, Shawn <[EMAIL PROTECTED]> wrote: > I've been coming up with a list, but I still don't like it. I'm > thinking it might be easier to do noun verb noun for these items so the > menus are smaller. This is my latest working copy in CSV format. > > Shawn Pierson > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of John Atherly > Sent: Wednesday, April 16, 2008 2:02 PM > To: [email protected] > Subject: Remedy Request Console 7.o CTI Question > > I have read some where that BMC is now recommending setting up the CTI > as > Verb, Noun, Noun in 7.0 I squeezed the last drop of brain fluid out > of > my head but still can not think of more than two verbs for my categories > that I can use at work. Has anyone used the Verb, Noun, Noun and > willing > to share the Categories? > > > John Atherly > American Power Conversion > [EMAIL PROTECTED] > 401-789-5735 Ext. 2120 > 1-800-788-2208 Ext. 2120 > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > Private and confidential as detailed here: > http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the > link, please e-mail sender. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
