Hello everyone,
Can anyone tell me about the SLA flow in terms of all filters and active links for the following actions: 1. SLA is created (any values that are pushed to any forms and all the filters which carry out this activity) 2. SLA gets attached to a ticket(all the forms in which any entry goes and the filters which drive this) 3. A different sla gets attached to ticket because of changing some field on ticket(e.g. a) priority is changed b)Category c)Group) I am on ITSM 6.0. If there is any doc which contains this info please fwd it to me. In the remedy SLA User Guide as well as SLA nstall and Config Guide I could not find this information. Thanks and regards Sucharita Singhal _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
