You have probably selected the wrong source field from the AR System Email Message form; this is actually what you would see if you push an attachment field to a character field.
Use the Plain Text Body field or the Rich Text Body field (do not know exact naming, please check in the Admin tool) for your filter push fields action. Regards, Michiel On Tue, Apr 22, 2008 at 8:05 PM, Sanford, Claire < [EMAIL PROTECTED]> wrote: > I have a filter that takes a piece of mail that is sent to the Remedy > mailbox and if it matches certain qualifications, sends the information > to my "transport" form. From this form, I will eventually push the data > to a ticket for updating etc. > > My problem is that the text of the email is pushed to the log field of > the ticket as: > > "1502;859;Email20065.txt" > "2027;860;Email31567.txt" > "179;155;Email52574.txt" > > This is just a few of them. > > > Any ideas what this may mean or what I can do to change it to the text > of the body of the email? > > ARS 6.3 Patch 18 > HD 6.0 > Oracle 10 w/9 libraries > Oracle lives on a remote server > Windows 2003 4 gig on app server and 8 gig on DB server > > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > Phone: 713 448 6035 > [EMAIL PROTECTED] > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
