Hello everybody, I dug up this old posting and was wondering if this product ever materialized. I looked on frontrange.com and only found references to Heat. Does anybody have any experience with it?
Thanks, Jason > On Wed, Jan 10, 2007 at 10:52 AM, Sergey Menshikov <[EMAIL PROTECTED]> wrote: > Dear All, > > I am charged with beta oversight of our Voice Applications for Remedy ARS. > While the beta is > running for some time, there is still some chance for me to influence what > makes it into final > package. > > The questions I have now: > * Are Remedy users comfortable with running IP voice? (the upside is > less dependence on > telecom guy - voice becomes just another IT application in the LAN :) > * Is speech recognition relevant at all? (we have low-level SR support > but not very > extensive as yet) > * Could we release it without DateTime type support for Create/Set Form > Entry? > * The integration is built against ARS 6.3 - do we urgently need to > re-build against 7.X? > > Does anyone want to participate in beta (to try you need a Windows 2000/XP > PC, not even a > server)? I would love some ARS guru input before release. (Some product > blurbs are copied > below). > > Best regards > Sergey Menshikov > 719-338-6004 > > Director of Product Development, > Frontrange Solutions, Inc. > [EMAIL PROTECTED] > > ------------------------- > > Automatic phone interface to Remedy ARS > * 24/7 access - new request, status, change state > * Automation of shared cause requests - "join class action" with one > button push > * Voicemail request management - leaves voicemails as AR request > attachments > * Windows Domain password reset over phone > > Live person functionality > * See who waits in the call queue, pull calls (along with simple ACD) > * Screen Pop Remedy User with data fill / request search based on > IVR-collected data > * Call recording with ratings and reports; > * Whisper coach and call monitoring for service quality > * Real-time and historical reports > > Technology > * SIP IP Telephony > * Integrates with any PBX or directly to public telephone network (using > standard SIP > gateway) > * Text-to-speech (SAPI5, 3rd party) and prompt-based common data speaker > * Windows PC > * Web-based administration > > Remedy ARS - specific functionality > * Screen pop with Remedy User client app > o Open new, existing or search forms > o Fill fields > o Run macro with parameters > o Open guide > * IVR Server blocks > o Search form entry (using advanced search syntax) > o Get next entry in search result - for iteration > o Create form entry (set field values, including attachments) > o Set form entry (set field values, including attachments) > - Char > - Decimal > - Diary > - Integer > - Real > - Enum > - Attach > - Date Time * > o Get Attachment (info temp file name or specific file) > o Create Alert > o Prepare Remedy User screen pop settings > o Execute command line on Remedy server (bringing back error code and > program > output text) > * General > o Uses named license (each call opens its own API session) > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
