That is what I was wondering as I was looking at their website last night. Thanks for the info.
Jason On Wed, Apr 23, 2008 at 8:29 AM, Rick Cook <[EMAIL PROTECTED]> wrote: > ** I have heard that they were building one for a couple of years now, and > I know a Remedy guru or two talked to them at length about it, but never > heard if they actually released it. Frankly, since they're a BMC > competitor, I'm not sure that it makes business sense to offer said > competitor a chance to close the main advantage FR ITSM has over the BMC > apps. > > Rick > > On Wed, Apr 23, 2008 at 12:10 AM, Jason Miller <[EMAIL PROTECTED]> > wrote: > > > ** Hello everybody, > > > > > > I dug up this old posting and was wondering if this product ever > > materialized. I looked on frontrange.com and only found references to > > Heat. Does anybody have any experience with it? > > > > Thanks, > > Jason > > > > > > > > > On Wed, Jan 10, 2007 at 10:52 AM, Sergey Menshikov <[EMAIL PROTECTED]> > > wrote: > > > > > Dear All, > > > > > > I am charged with beta oversight of our Voice Applications for Remedy > > > ARS. While the beta is > > > running for some time, there is still some chance for me to influence > > > what makes it into final > > > package. > > > > > > The questions I have now: > > > * Are Remedy users comfortable with running IP voice? (the upside is > > > less dependence on > > > telecom guy - voice becomes just another IT application in the LAN > > > :) > > > * Is speech recognition relevant at all? (we have low-level SR > > > support but not very > > > extensive as yet) > > > * Could we release it without DateTime type support for Create/Set > > > Form Entry? > > > * The integration is built against ARS 6.3 - do we urgently need to > > > re-build against 7.X? > > > > > > Does anyone want to participate in beta (to try you need a Windows > > > 2000/XP PC, not even a > > > server)? I would love some ARS guru input before release. (Some > > > product blurbs are copied > > > below). > > > > > > Best regards > > > Sergey Menshikov > > > 719-338-6004 > > > > > > Director of Product Development, > > > Frontrange Solutions, Inc. > > > [EMAIL PROTECTED] > > > > > > ------------------------- > > > > > > Automatic phone interface to Remedy ARS > > > * 24/7 access - new request, status, change state > > > * Automation of shared cause requests - "join class action" with one > > > button push > > > * Voicemail request management - leaves voicemails as AR request > > > attachments > > > * Windows Domain password reset over phone > > > > > > Live person functionality > > > * See who waits in the call queue, pull calls (along with simple > > > ACD) > > > * Screen Pop Remedy User with data fill / request search based on > > > IVR-collected data > > > * Call recording with ratings and reports; > > > * Whisper coach and call monitoring for service quality > > > * Real-time and historical reports > > > > > > Technology > > > * SIP IP Telephony > > > * Integrates with any PBX or directly to public telephone network > > > (using standard SIP > > > gateway) > > > * Text-to-speech (SAPI5, 3rd party) and prompt-based common data > > > speaker > > > * Windows PC > > > * Web-based administration > > > > > > Remedy ARS - specific functionality > > > * Screen pop with Remedy User client app > > > o Open new, existing or search forms > > > o Fill fields > > > o Run macro with parameters > > > o Open guide > > > * IVR Server blocks > > > o Search form entry (using advanced search syntax) > > > o Get next entry in search result - for iteration > > > o Create form entry (set field values, including attachments) > > > o Set form entry (set field values, including attachments) > > > - Char > > > - Decimal > > > - Diary > > > - Integer > > > - Real > > > - Enum > > > - Attach > > > - Date Time * > > > o Get Attachment (info temp file name or specific file) > > > o Create Alert > > > o Prepare Remedy User screen pop settings > > > o Execute command line on Remedy server (bringing back error code > > > and program > > > output text) > > > * General > > > o Uses named license (each call opens its own API session) > > > > > > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:"Where > > > the Answers Are" > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
