The client doesn't not want to move Remedy at this time *sigh*. Remedy is our main system and they use Track IT. They would like for use to pass ticket to Track-IT from Remedy and when resolved, close out in Remedy. I was thinking view and vendor forms also but no experience on the Track- It side should prove for a fun time. :D Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com <http://www.caretechsolutions.com/>
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen Sent: Wednesday, April 23, 2008 10:50 AM To: [email protected] Subject: Re: Track-It Helpdesk? ** Good morning Welton, >From the looks at version 8, it uses SQL 2000, 2005 as the main database. If previous versions use SQL, a view form could be easily setup to access data from the Track-IT database and use it in Remedy. Remedy can easily pull information from various sources via View and Vendor forms. By two way integration, what do you mean? Creating, viewing, sharing information in both systems at the same time? Is one the main system? I one a backup? Why two systems? Kevin P. ** Has anyone had to develop a two way integration Between Track-IT from numara software and Remedy Helpdesk software. Any suggestions/integration tools/points that you may have used would be greatly appreciated. Thanks. on Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager ________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. <http://us.rd.yahoo.com/evt=51733/*http://mobile.yahoo.com/;_ylt=Ahu06i6 2sR8HDtDypao8Wcj9tAcJ> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
