Good news / Bad news -
>From the looks of it Track-IT version 4 had two different databases
Enterprise used SQL.
Standard was stored in the xBASE file file format (using FoxPro 2.5 index and
memo format).
If you have the SQL database version of Track-IT, you could use a View from in
Remedy to pull data from Track-IT.
Also, you could use AR System workflow active links, filters, and escalations
to send data to external tables and even external databases using Direct SQL.
(From Remedy to Track-IT, but you would need to know the Track-IT DB design)..
It's going to be messy.
The client really needs to take a long look at the cost and design time for
this two way system. It would be a shame to create all of this workflow for a
lifespan of a few months, only to trash it.
Kevin P.
** The client doesn't not want to move Remedy at this time *sigh*. Remedy is
our main system and they use Track IT. They would like for use to pass ticket
to Track-IT from Remedy and when resolved, close out in Remedy. I was thinking
view and vendor forms also but no experience on the Track- It side should
prove for a fun time. :D
Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech
Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager
[EMAIL PROTECTED] www.caretechsolutions.com
---------------------------------
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of Kevin Pulsen
Sent: Wednesday, April 23, 2008 10:50 AM
To: [email protected]
Subject: Re: Track-It Helpdesk?
** Good morning Welton,
>From the looks at version 8, it uses SQL 2000, 2005 as the main database.
If previous versions use SQL, a view form could be easily setup to access data
from the Track-IT database and use it in Remedy. Remedy can easily pull
information from various sources via View and Vendor forms.
By two way integration, what do you mean?
Creating, viewing, sharing information in both systems at the same time?
Is one the main system? I one a backup?
Why two systems?
Kevin P.
**
Has anyone had to develop a two way integration Between Track-IT from numara
software and Remedy Helpdesk software. Any suggestions/integration
tools/points that you may have used would be greatly appreciated. Thanks.
on Bryant MCSE,MCP Sr. Business Applications Analyst CareTech
Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager
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