I think all the suggestions people are offering are correct. However, one key point you need to find out before proceeding is exactly what they want to integrate to with Remedy. While most of the answers here have been focused on ITSM, there are a lot of home-grown Remedy helpdesk applications out there. Based on personal experience, most of the companies I've worked at while contracting or working full time have used home grown apps.
So if your customers are all on ITSM7, then the best route would be a web service, API, AIE, email, or whatever means you determine to be best with the out of the box options. However, if you have a lot of custom apps to integrate with, you will have to not only combine a solution like the ones above, but probably build a staging form in ARS that people could easily hook into their home grown ARS applications. Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andy Hey Sent: Wednesday, April 23, 2008 9:53 AM To: [email protected] Subject: Remedy Integration List, This may be the wrong place and if so please feel free to point me in the right direction. A company I work for has a vulnerability management tool which generates an alert when certain vulnerabilities are found. They are winning several large deals now which are demanding integration to their Remedy solution. The vulnerability management app essentially needs to create a ticket in Remedy when we would normally email the user. Can this be done as simply as emailing the Remedy instance and creating a ticket that way or through a web service? It seems overkill to go the AIE route. Any advice/comments greatly appreciated. Andy ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
