Andy, Are you using the OOB ITSM application? (Just a guess since you mentioned AIE.)
I just took a real quick look at the v7.1 ITSM app server we have stood up (in dev) and I found this OOB Web Service : HPD_IncidentInterface_Create_WS It looks like it does what you might want it to do. (AKA: Create an Incident) You will still need a Web Service client and need to hook that client into your "vulnerability management tool". The good news about a Web Service client is that they should be easy to do in just about any modern language. ( Especially since ARS produces a WDSL [Web Services Description Language] file for any WS they publish. :) ) Can you be more specific about the language of choice for the Web Service client that you have chosen? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Thu, Apr 24, 2008 at 9:32 AM, John Sundberg <[EMAIL PROTECTED]> wrote: > ** > > The Web Service API is interesting. > > However - to get it to work - you need a Remedy developer - to do something > to production -- in this case they would need to make a web service for a > form. > (Often times that can be a big deal -- and may not be able to be done for > quite some time - based on change windows etc) <snip> > -John > John David Sundberg > 235 East 6th Street, Suite 400B > St. Paul, MN 55101 > (651) 556-0930-work > (651) 247-6766-cell > (651) 695-8577-fax > [EMAIL PROTECTED] > > > > On Thu, Apr 24, 2008 at 7:47 AM, Andy Hey <[EMAIL PROTECTED]> wrote: > > All Thanks for the responses both on and off list. I think the Web Service > API route is my preferred route currently. > > > > Can anyone point me to the documentation? > > > > Thanks again > > > > Andy _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
