Remedy is not particular about its server's IP address--it's particular about the MAC address.
Provided everything was done correctly--DNS was updated to reflect the IP, the server's hostname was not changed, etc.--the server should have come up with no problem. Are you 100% certain that the error was the "no licenses" error? Are you certain that the ARSystem service itself *did* actually start? Is it possible this machine has two NICs (which most newer servers do) and they simply configured the wrong NIC? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve M Sent: Wednesday, April 23, 2008 10:49 AM To: [email protected] Subject: Looking for a hard coded IP in Remedy List, It was attempted to move our production server (ARS 4.5.2 Patch 1277) to a new building last week (while I was away at a Remedy training class). The move required the server (Win 2003 Server SP2) to get a new IP, change the default gateway. Upon making these changes and rebooting the server, when they attempted to run Remedy they got the message that indicates an initial install with no licenses added. They tried various things to get it working again, including purging our license keys and getting new ones. Nothing worked, so they moved it back and re-applied the old IP. So, now I'm trying to find out what happened so that we can get the server moved to the new building. What I need to do is find out if the IP is hard coded in Remedy anywhere? I turned on all of the logging in both the Admin Tool and the User Tool, but didn't find the IP in any of the logs. Is there anywhere else I should look for a hard coded IP? BTW, there is no entry in the host file other than for localhost. Thanks in advance for your assistance. Steve Michadick Remedy Engineer Marine Corps Network Operations and Security Center (MCNOSC) Phone: 703-784-5300 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
