Hi Steve,
The Host ID must have got changed when the server was
moved to different location.
You may have to purge the existing license key to
attach it to the new host id of the server.
Thanks,
Mohan
--- Steve M <[EMAIL PROTECTED]> wrote:
> List,
>
> It was attempted to move our production server (ARS
> 4.5.2 Patch 1277) to
> a new building last week (while I was away at a
> Remedy training class).
> The move required the server (Win 2003 Server SP2)
> to get a new IP,
> change the default gateway. Upon making these
> changes and rebooting the
> server, when they attempted to run Remedy they got
> the message that
> indicates an initial install with no licenses added.
> They tried various
> things to get it working again, including purging
> our license keys and
> getting new ones. Nothing worked, so they moved it
> back and re-applied
> the old IP.
>
> So, now I'm trying to find out what happened so that
> we can get the
> server moved to the new building. What I need to do
> is find out if the
> IP is hard coded in Remedy anywhere? I turned on all
> of the logging in
> both the Admin Tool and the User Tool, but didn't
> find the IP in any of
> the logs. Is there anywhere else I should look for a
> hard coded IP?
>
> BTW, there is no entry in the host file other than
> for localhost.
>
> Thanks in advance for your assistance.
>
> Steve Michadick
> Remedy Engineer
> Marine Corps Network Operations and Security Center
> (MCNOSC)
> Phone: 703-784-5300
>
>
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