Here is what I had to do after applying patch 007 to a system built with
patch 006 and then customized (IM, PM, CM, SLM, RKM). I tested it on
development and documented all of the post-install fixes, then executed
the same processes on production. Maybe we will get lucky and they will
release a fix to patch 9002 before patch 008, but I'm not expecting
anything so helpful. Patch 007 was mostly fixes to Change Management,
which we have not even configured much less customized, so my issues
were all within Incident Management. The specifics below will not be
the same for you since they are our customizations, but it is an
example. The zinger is when you customized something by adding actions
or fields, and then so did they in the patch, and you have to make sure
their changes get added to your custom workflow; it's not enough to just
disable it. I used migrator to detect some of these kinds of changes in
the patch 007 workflow and forms.
Patch 007
Apply Patch 007 to ITSM 7.0.02
* Run the automated installer on the AR Server
* Manually apply patches to Change Management
o SW00255264
o SW00256543
* Reapply patch 9002 Incident Task Templates manually -
COMPLETELY. Do NOT use Auto Install - it hoses ALL customizations, and
worse, removes all RKM integrations
o Re-set Disable Change Flag on field z1D_Task or Task Group
o Re-disable four INT:HPDTMS active links
* Reapply ALL customizations to HPD:IncidentInterface
o Change Desk Location (not in views) from 30 to 65 characters
long by changing in HPD:Help Desk
* Reapply ALL customizations to HPD:IncidentInterface_Create
o Change Desk Location from 30 to 65 characters long
o Restore KS_SRV_IntegrationSample shared integration fields to
view
o Restore KS_SRV_IntegrationSample active link integration fields
to view
o Restore CustomerSurveyID field to store (not display only) the
ID to view
* Reapply some customizations to HPD:Help Desk
o Change Desk Location from 30 to 65 characters long
o Hide Middle Name (1000000020) by removing from view Default User
View and hiding and moving in Dialog View (the only view it is still
in).
o Unhide fields Login_ID (301921200) and Corporate ID (1000000054)
in the Default User View of the form. Place them on the Customer tab.
o Rename Login_ID label to Login Name+
o Rename Corporate ID label to Empl ID+
o Add them to the Dialog View after sizing and positioning them in
the Default User View of the form
o Add them to Dialog View - Create and Dialog View - Create
(Simple) and manually position them.
* Review workflow changes for re-enablements and changes
* Re-Disable filter HPD:HII:CreateIncident_100`!
* Added Required Resolution Date Time field in
Patch 007
* Update *HPD:HII:CreateIncident_100`! (adds fields to
Push Fields action that were added in OOTB workflow by patch 007)
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
_____
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Wednesday, April 23, 2008 4:31 PM
To: [email protected]
Subject: ITSM Patch 7
**
Has anyone on the list upgraded an existing ITSM 7.0.x
installation to patch 7 for ITSM yet? If so, would you be willing to
share some of the trial and tribulations of having done so?
Thanks!
--- J.T. Shyman
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