Brian, You can do it... it is just not obvious....
You need to supply the "Target" string (in the WindowOpen action) like this... to-file:<space> No "<space>" is not in the string, but you need a white space character there for it to work right. If you also want to specify the actual file name then the target would be: to-file: some.csv If the file name presented is a *.csv then the report will output to csv. If it is *.xml.. then xml If it is anything else... then I think you get report (rpt) format. ( I forget where or when I learned this... but I remember it being a very obscure (and accurate) source.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Wed, Apr 23, 2008 at 3:29 PM, Sokol, Brian <[EMAIL PROTECTED]> wrote: > ** > > Jason, > > One last question. I am trying to setup a simple means for a manager to run > an export of a query in Remedy. I can now run a query, select Report, select > the report, change the output to export etc. Too complicated for this > person. I created an AL to run a report. Problem is if you select > Destination as File there is no where to have Remedy export the data as a > CSV. It always selects RPT and there is no way to over ride it from the Mid > Tier that I can see. In the user tool you can change the file type to CSV > before saving and it works. Do you know any way to force this on the Mid > Tier? > > Brian > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller > Sent: Wednesday, April 23, 2008 2:25 PM > > > To: [email protected] > Subject: Re: Can you export to a csv file from Mid Tier? > > > > ** That is interesting that support doesn't know about this. For one I > would think it is a pretty common issue. Anybody who has upgraded their pre > 7 server would experience it (unless a Unix installer uses a different > mapping that updates or overwrites). Maybe not many people have tried > exporting to Excel? Second we resolved this ourselves at my last job but I > am pretty sure that we told support exactly what we did to fix it when > closing out our ticket. I guess the solution didn't make it any further > then the incident record (ISS03165279 for anybody on the inside who may want > to look it up). > > We just fixed it on our server here. Here is what we did: > > Updated configuration record Request ID: 000000000000001 for AR System > report type. > > Changed Run Command value > From: > /servlet/NativeReportServlet?O=$RPTOP$&U=$USR$&P=$PWD$&Q=$RPTQUERY$&QR=$RPTQOVR$&S=$RPTSVR$&F=$RPTFORM$&VW=$RPTVIEW$&VWEXT=$RPTVIEWEXT$&APP=$RPTAPP$&R=$RPTNAME$&RF=$RPTFILE$&LOC=$LOC$&TZ=$TIMEZONE$&LNG=$LANGUAGE$&CTRY=$COUNTRY$&enc=$RPTENC$ > > To: > /servlet/NativeReportServlet?O=$RPTOP$&U=$USR$&P=$PWD$&Q=$RPTQUERY$&QR=$RPTQOVR$&S=$RPTSVR$&F=$RPTFORM$&VW=$RPTVIEW$&VWEXT=$RPTVIEWEXT$&APP=$RPTAPP$&R=$RPTNAME$&RF=$RPTFILE$&LOC=$LOC$&TZ=$TIMEZONE$&LNG=$LANGUAGE$&CTRY=$COUNTRY$&enc=$RPTENC$&DT=$RPTDEST$&CS=$RPTCHARSET$ > > Let me know if this works for you. > > Jason > > > On Wed, Apr 23, 2008 at 6:36 AM, Sokol, Brian <[EMAIL PROTECTED]> wrote: > > > ** > > > > Thanks Jason, > > > > Yes it is an upgraded server. I opened a tkt with BMC support but they > were clueless. They kept insisting it was a problem with my report (even > though I get the same error on all reports). It is getting more and more > difficult to prove there is a bug. Please let me know if you come up with a > solution. > > > > Brian <snip> > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian > > > Sent: Saturday, 19 April 2008 3:34 a.m. > > > To: [email protected] > > > Subject: Can you export to a csv file from Mid Tier? > > > > > > > > > > > > ** > > > > > > I thought this was now possible? I am on ver 7.1. I have a report for > the form I am using. In the Report window I selected Destination File and > Report Format CSV. When I click Run a get a window to name the file. That > all works up to that point. When I click Ok after naming the file I get an > error: > > > > > > Report Error > > > Failed To Perform Action > > > > > > Am I doing something wrong here? > > > > > > Brian Sokol > > > Manager, Desktop Services > > > Scholastic Inc. > > > 557 Broadway > > > NY, NY 10012 > > > (212) 343-6494 > > > http://www.Scholastic.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
