I've not seen that error on the email engine before, but it's kind of a standard Java error. It happens when Java tries to work with an object it thinks it already invoked, but actually didn't for whatever reason. So basically, it's an error that tells you "something didn't work right" but doesn't tell you what the actual cause was. Perhaps your email engine is crashing?
Still, I would think that if emails are going out successfully to the other companies, the problem is most likely not in Remedy. A good way to test it would be for the email server administrator on your end to capture that Remedy is connecting to your sendmail server and that it does so successfully. Then, they can capture how their sendmail server connects to the Groupwise server (while the Groupwise server admin is watching what is going on from their side. Between the two, something has to come up. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Thursday, April 24, 2008 8:38 AM To: [email protected] Subject: Re: One company not able to recieve emails ** Shawn, that was my impression as well but while they do use a spam blocker they insist that it's not catching anything we send. I did see some emails that errored out, but I don't think it's the reason they're not getting everything. Does anyone know what this means: null java.lang.NullPointerException at com.remedy.arsys.emaildaemon.CreatorModule.doEmailAssociationQuery(Creat orModule.java:1306) at com.remedy.arsys.emaildaemon.CreatorModule.getAttachmentList(CreatorModu le.java:3323) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.j ava:1462) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:486 ) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Thursday, April 24, 2008 8:32 AM To: [email protected] Subject: Re: One company not able to recieve emails I doubt it's Groupwise itself that is the problem, but rather some anti-spam rules or something else blocking it. This sounds like an issue the email administrators on both sides should be involved with and testing because it's most likely outside the realm of Remedy. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Thursday, April 24, 2008 8:14 AM To: [email protected] Subject: One company not able to recieve emails ** Hey everyone- We support 27 different 'companies' (state agencies) and the users for one of them is not receiving any email notifications from Remedy. Emails are being sent without errors from our end- as far as we're able to see they were successfully delivered. Other agencies are receiving emails. At this particular agency they don't use Exchange, they use Groupwise. I have never heard of that until this morning- does anyone have any experience with it and know if it's possible it could be the culprit? Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
