We monitor Remedy using Cacti and Intermapper softare. Depending on how you want to monitor the app, if you need the inside's such the amount of users logged into remedy with what license or how many filters have executed and so forth you would want to run BMC's snmp agent that came with the AR System (believe it's called arsnmp). If you just need to know if processes are up or not, you could just use a standard snmp agent (like net-snmp) and write a script that net-snmp will call when given a certain oid. You could use bmc's snmp agent to tell whether the server is up or down, but I don't believe it will warn you of a degraded state (say that you have 3 of the 6 processes down but Remedy is still functional).
If you are going to use bmc's snmp agent, you'll have access to their enterprise mib. The ar.h file will help you with definitions of the values the mib will return as they may or may not be understandable from the mib definition itself. On Fri, Apr 25, 2008 at 4:51 AM, Michiel Beijen <[EMAIL PROTECTED]> wrote: > ** You can just use the Remedy SNMP Agent. I guess you would need to supply > the MIB file that is also included to the monitoring team so they can import > it in their tool. > You can re-run the AR System installer to install the SNMP agent if you > have not done so in the first place. Please refer to the "Installing" guide > for more information. > > Regards, > > Michiel > > > On Fri, Apr 25, 2008 at 12:36 PM, Michiel Beijen <[EMAIL PROTECTED]> > wrote: > >> >> >> On Fri, Apr 25, 2008 at 8:59 AM, Rajagopal, Ramya < >> [EMAIL PROTECTED]> wrote: >> >>> ** >>> >>> Hello all, >>> >>> We have a requirement for SNMP to monitor BMC AR system. >>> >>> In this case, do we need to install any SNMP related software (what is >>> that supporting software) or using "BMC Remedy SNMP Agent" suffice? >>> >>> >>> >>> Kindly help. >>> >>> >>> >>> >>> >>> Thanks & Best Regards, >>> >>> Ramya >>> >>> *************************************************************************************************** >>> The information in this email is confidential and may be legally >>> privileged. Access to this email by anyone other than the intended addressee >>> is unauthorized. If you are not the intended recipient of this message, any >>> review, disclosure, copying, distribution, retention, or any action taken or >>> omitted to be taken in reliance on it is prohibited and may be unlawful. If >>> you are not the intended recipient, please reply to or forward a copy of >>> this message to the sender and delete the message, any attachments, and any >>> copies thereof from your system. >>> >>> *************************************************************************************************** >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> html___ >> >> >> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Robert Halstead _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
