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Hello, I was wondering if anybody tried to implement what I would call "dynamic fulfilment process" for service requests. What I mean is that the fulfilment process (i.e. generated Incidents, Work Orders etc.) may differ depending on what the user selects when raising the service request. For example, if the new starter form offers to create user account in several different systems/applications, then a work order would be created for each selected system and assigned to teams who look after those systems. The process then should work similarly for leavers. At the moment, I do not see any way to achieve this, but it does not mean there is not a way. Thanks for your help and suggestions as always. Jiri Pospisil Remedy Administrator LCH.Clearnet ************************************************************************************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify [EMAIL PROTECTED] The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com *************************************************************************************************
