Is the user that is trying to use the report console and the user under whom the AR User tool was installed the same?
--- J.T. Shyman _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Tuesday, April 29, 2008 2:40 PM To: arslist@ARSLIST.ORG Subject: Reporting in ITSM 7.0.1 Hello All, To run reports in ITSM 7.0.1, our users open the "Report Console" - however when executing a report thru the Report Console for the first time the user received an error. To fix the error, I have been going into the Administrative Console of Windows, adding the User DSN by configuring the user's login name and password - is there better or easier way to fix this? After this person has been set up with the ODBC connection, they never need to configure this again and it works fine from this point on. However, we have between 500-700 users and there must be a better way than each person having to login via the ODBC connection and configure a User DSN. I thought of the System DSN was configured - then people should be able to login automatically - or is this resolved by adding "Reporting Admin" permission? _____ Need a new ride? Check out the largest site for U.S. used car listings at AOL Autos <http://autos.aol.com/used?NCID=aolcmp00300000002851> . __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
