Great points Chris!
Brian, are the two users First names the same? Last names obviously are save for the s at the end. What happens if you search the people form for the first and last name of either user? Do you get both as a result? --- J.T. Shyman _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, April 30, 2008 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: Group Email Problem If you are looking at group notifications in ITSM 5.5/5.6, I think they are all generated from within the API, and there is no place you can touch workflow that will affect that process. I have not seen the error you are reporting on users except where Full Name was identical, and I don't remember if that was in a group notification or an individual one, but we had problems with groups that had similar names, and had to add a prefix to one to distinguish between them properly. BTW, watch out for BMC Remedy developed code that tries to match on Full Name, ludicrous as that seems (and is) - there is still code in ITSM 7 that tries to do that!! Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
