Which one comes first, by first name and by full name, alphabetically?
--- J.T. Shyman _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, April 30, 2008 11:54 AM To: arslist@ARSLIST.ORG Subject: Re: Group Email Problem No the first names are not the same. Also in the full name fields one is listed first name last name and the other is listed last name, first name. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, April 30, 2008 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: Group Email Problem ** Great points Chris! Brian, are the two users First names the same? Last names obviously are save for the s at the end. What happens if you search the people form for the first and last name of either user? Do you get both as a result? --- J.T. Shyman _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, April 30, 2008 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: Group Email Problem If you are looking at group notifications in ITSM 5.5/5.6, I think they are all generated from within the API, and there is no place you can touch workflow that will affect that process. I have not seen the error you are reporting on users except where Full Name was identical, and I don't remember if that was in a group notification or an individual one, but we had problems with groups that had similar names, and had to add a prefix to one to distinguish between them properly. BTW, watch out for BMC Remedy developed code that tries to match on Full Name, ludicrous as that seems (and is) - there is still code in ITSM 7 that tries to do that!! Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
