I guess the point I was trying to make, but did a bad job of it was that the error occurred as a result of an error with communication between the Mid-Tier and the Remedy server, and the mid-tier logs showed the error...:)
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, May 01, 2008 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: Underlying Specifics - Data Connection ** Thanks-I was just getting ready to turn max logging on and see what I could find. I can't duplicate it myself so I have to rely on someone else to run the test each time I tweak something. We don't have any large menus but there are some queries happening to pull back the request id, etc. The weird thing is this only happens to some of the people some of the time and works perfectly fine for others using the same exact workflow and forms (including me) which makes it real hard to nail down. Craig Carter _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 01, 2008 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Underlying Specifics - Data Connection Craig, I was receiving this error in a very specific repeatable situation on 7.1 (no patch) when pulling up a search menu with > 2k records in it, it worked fine in the client, but Mid-Tier gave this error when we tried to open the menu. Support had me turn on servlet logs in the mid-tier config and found errors when calling a specific servlet, etc, etc, blah blah, they eventually provided Patch 2 (server, not mid-tier) that 'fixed' this issue, but by then I had engineered around the problem, so I haven't experienced it since, I doubt that it's your issue, but thought I would chime in..:) _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, May 01, 2008 6:34 AM To: arslist@ARSLIST.ORG Subject: Q: Underlying Specifics - Data Connection ** We've been experiencing an intermittent connection error for the past couple of years and it is something we really need to try to resolve. By intermittent, the application works great for everyone most of the time but occasionally, the following error pops up: "Unable to set up a data connection, which is preventing the application from working correctly. (ARERR 9351)" We're behind some firewalls and this pops up in a browser session while performing a save and/or performing a retrieval of information. Our midtier is located a couple thousand miles away from our database server and the midtier and database are set to use a specific port. Our assumption is that at that moment, there is a brief connectivity problem that causes this-especially since it appears more often at certain offsite locations that at others. We have submitted a ticket to BMC since the error guide simply adds "An internal error occurred during a back channel request from the browser to the mid tier server." I'm basically looking for anyone who might have more information on what underlying problem would cause this specific message? What kind of back channel request? It is related to something specific that we could possible code around? Any ideas are appreciated. I'll be turning on all of the logs and looking for an answer but wanted to tap the combined expertise for possible remedies. ARS 7.0.1 P5 Windows Server 2003 ServletExec 5 AS Java 1.5.0_15 SQL Server 2005 Craig Carter Software Engineer, RSP __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
