Rick, I've found what you refer to, but I think I'm not seeing the whole conversation. I see your reply to Tony:
"I've been waiting for Remedy to say that explicitly in their ITSM migration docs when they come out, but I suspect you're right. Rick" I've followed that thread to it's end with Chris Rom's explanation as well. I'm wondering if Jennifer is alluding to a more in-depth discussion that I'm not seeing? Thank you for all of your help. Bruce On 4/29/08, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** > > Bruce, if you can, check the recent archives for info I posted on this. > I'll be glad to fill in details as you might ask. > > > > Rick > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Bruce Scott > *Sent:* Tuesday, April 29, 2008 3:44 PM > *To:* [email protected] > *Subject:* Organizational classifications (ITSM 7.x) > > > > ** > > Hello list. > > > > We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS > 7.1/ITSM7.0. I am beginning the configuration of the new version on our > development system. I am at the point of creating the classifications and > want to involve the groups that work the tickets to create the > classifications they feel most comfortable with using, however I have been > unable to find definitions or even examples of organizational > classifications that they can understand or expand on. Can anyone point me > in the right direction to find decent examples or clear definitions that you > may have used? > > > > Thanks, > > Bruce Scott > > Application Developer - Remedy > > PetSmart, Inc. > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
