This is the one I was alluding to: ------------------------ I came up with one way last year that I thought was kind of innovative, and it fits the V/N/N methodology. It only works in conjunction with a Product Catalog, and works best when information about the user's Assets are available, but it goes like a question/statement from a user: "I need you to $Category 1$ the $Category 2$ on my $Category 3$." I need you to Upgrade the Hardware on my Desktop. I need you to Install Software on my Laptop. I need you to Disable an Account on my Server. The best part is that by keeping them very generic, the lists were only about 5-6 items each, which made selecting them a snap. Specific details about the Category 2 OR 3 (whichever was considered to need the most detail) were contained in the Product Categorization fields. Rick -------------------------------------
Jennifer Meyer Data Manager Mystikal Solutions "Bringing Order to Chaos" desk: 843-218-7120 cell: 919-995-2402 [EMAIL PROTECTED] [EMAIL PROTECTED] From: Bruce Scott Sent: Thu 01-May-08 11:42 To: [email protected] Subject: Re: Organizational classifications (ITSM 7.x) ------=_Part_1194_23878833.1209656529837 Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit Content-Disposition: inline Rick, I've found what you refer to, but I think I'm not seeing the whole conversation. I see your reply to Tony: "I've been waiting for Remedy to say that explicitly in their ITSM migration docs when they come out, but I suspect you're right. Rick" I've followed that thread to it's end with Chris Rom's explanation as well. I'm wondering if Jennifer is alluding to a more in-depth discussion that I'm not seeing? Thank you for all of your help. Bruce On 4/29/08, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** > > Bruce, if you can, check the recent archives for info I posted on this. > I'll be glad to fill in details as you might ask. > > > > Rick > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Bruce Scott > *Sent:* Tuesday, April 29, 2008 3:44 PM > *To:* [email protected] > *Subject:* Organizational classifications (ITSM 7.x) > > > > ** > > Hello list. > > > > We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS > 7.1/ITSM7.0. I am beginning the configuration of the new version on our > development system. I am at the point of creating the classifications and > want to involve the groups that work the tickets to create the > classifications they feel most comfortable with using, however I have been > unable to find definitions or even examples of organizational > classifications that they can understand or expand on. Can anyone point me > in the right direction to find decent examples or clear definitions that you > may have used? > > > > Thanks, > > Bruce Scott > > Application Developer - Remedy > > PetSmart, Inc. > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ------=_Part_1194_23878833.1209656529837 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit Content-Disposition: inline ** <div>Rick,</div> <div> </div> <div>I've found what you refer to, but I think I'm not seeing the whole conversation. I see your reply to Tony:</div> <div> </div> <div>"I've been waiting for Remedy to say that explicitly in their ITSM migration<br>docs when they come out, but I suspect you're right.<br><br>Rick" </div> <div> </div> <div>I've followed that thread to it's end with Chris Rom's explanation as well. I'm wondering if Jennifer is alluding to a more in-depth discussion that I'm not seeing?</div> <div> </div> <div>Thank you for all of your help.</div> <div> </div> <div>Bruce<br><br> </div> <div><span class="gmail_quote">On 4/29/08, <b class="gmail_sendername">Rick Cook</b> <<a href="mailto:[EMAIL PROTECTED]">[EMAIL PROTECTED]</a>> wrote:</span> <blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">** <div lang="EN-US" vlink="purple" link="blue"> <div> <p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Bruce, if you can, check the recent archives for info I posted on this. I'll be glad to fill in details as you might ask.</span></font></p> <p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p> <p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Rick</span></font></p> <div> <div style="TEXT-ALIGN: center" align="center"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> <hr align="center" width="100%" size="2"> </span></font></div> <p><b><font face="Tahoma" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</span></font></b><font face="Tahoma" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> Action Request System discussion list(ARSList) [mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:[email protected]"; target="_blank">[email protected]</a>] <b><span style="FONT-WEIGHT: bold">On Behalf Of </span></b>Bruce Scott<br> <b><span style="FONT-WEIGHT: bold">Sent:</span></b> Tuesday, April 29, 2008 3:44 PM<br><b><span style="FONT-WEIGHT: bold">To:</span></b> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:[email protected]"; target="_blank">[email protected]</a><br> <b><span style="FONT-WEIGHT: bold">Subject:</span></b> Organizational classifications (ITSM 7.x)</span></font></p></div> <p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p> <p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">** </span></font></p> <div><span class="e" id="q_1199cd1c5b18d02b_1"> <div> <p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Hello list.</span></font></p></div> <div> <p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p></div> <div> <p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS 7.1/ITSM7.0. I am beginning the configuration of the new version on our development system. I am at the point of creating the classifications and want to involve the groups that work the tickets to create the classifications they feel most comfortable with using, however I have been unable to find definitions or even examples of organizational classifications that they can understand or expand on. Can anyone point me in the right direction to find decent examples or clear definitions that you may have used?</span></font></p> </div> <div> <p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p></div> <div> <p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Thanks,</span></font></p></div> <div> <p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Bruce Scott</span></font></p></div> <div> <p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">Application Developer - Remedy</span></font></p></div> <div> <p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">PetSmart, Inc.</span></font></p></div></span></div> <p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">__Platinum Sponsor: <a onclick="return top.js.OpenExtLink(window,event,this)" href="http://www.rmsportal.com/"; target="_blank">www.rmsportal.com</a> ARSlist: "Where the Answers Are" html___ </span></font></p> </div></div>__Platinum Sponsor: <a onclick="return top.js.OpenExtLink(window,event,this)" href="http://www.rmsportal.com/"; target="_blank">www.rmsportal.com</a> ARSlist: "Where the Answers Are" html___ </blockquote> </div><br> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ------=_Part_1194_23878833.1209656529837-- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
