Surya, I have done the aie integration only from the external source to AR system forms. I can surely help you on this.I have no clue on the external source to CMDB.
Thanks & Regards Saravanan Palaniappan ITSM "To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it." -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of surya4u Sent: Thursday, May 08, 2008 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: AIE configuration saravanan.. can you please help... i need to pull records from sql server view into remedy cmdb using aie... help.. Saravanan Palaniappan wrote: > > Thanks. > I Just clicked the update column button in the data field main console > and it worked fine... > > Thanks & Regards > Saravanan Palaniappan > ITSM > > > "To teach and to learn, to laugh and make others laugh. This is my > purpose. Any day I don't do this was not worth the time it took to get > through it." > > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller > Sent: Thursday, April 17, 2008 8:19 PM > To: arslist@ARSLIST.ORG > Subject: Re: AIE configuration > > That portion of AIE doesn't appear to be re-written in the new version > so it's still a little tricky. > > Make sure you've put the correct database connection info in the Rule > Helper Utility. Save it, and then press the Load Table & View Names > button and that database's tables should appear in the Available Tables > and Views table. I say "should appear" because it doesn't always work > they way you expect. You may have to press that button a few times > before AIE knows what it's doing. You're obviously reading the source db > > tables here so if your db or network is running slow, this table won't > update intstantly. You can also press the Refresh Table List button but > this gives you mixed results also. Keep messing with it and cross your > fingers...the appropriate tables will eventually show up and the choices > > you make from there show up as the source tables when setting up a > mapping. > > Drew > > > > On Thu, 17 Apr 2008, Saravanan Palaniappan wrote: > >> Funally I got through it. >> But when I am trying to the ArsystemForm mapping I am not able to > fetch >> the correct field values for the selected table in the external > source. >> Do I need to do anything specific. >> >> Please advice... >> >> Thanks & Regards >> Saravanan Palaniappan >> ITSM >> >> >> "To teach and to learn, to laugh and make others laugh. This is my >> purpose. Any day I don't do this was not worth the time it took to > get >> through it." >> >> >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller >> Sent: Thursday, April 17, 2008 6:55 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: AIE configuration >> >> Saravanan, do you have a copy of the AIE Admin guide? >> >> Drew >> >> On Thu, 17 Apr 2008, >> Saravanan Palaniappan wrote: >> >>> >>> Hi All, >>> >>> Do you have any document that illustrates the AIE configuration apart >>> from the AIE user guide? >>> >>> Can any one help me out in this? >>> >>> >>> >>> Thanks & Regards >>> >>> Saravanan Palaniappan >>> >>> ITSM >>> >>> >>> >>> "To teach and to learn, to laugh and make others laugh. This is my >>> purpose. Any day I don't do this was not worth the time it took to >> get >>> through it." >>> >>> >>> >>> >>> >>> >> > ------------------------------------------------------------------------ >> --------------------- >>> This message, including any attachments, contains confidential >> information intended for a specific individual and purpose, and is >> intended for the addressee only. Any unauthorized disclosure, use, >> dissemination, copying, or distribution of this message or any of its >> attachments or the information contained in this e-mail, or the taking >> of any action based on it, is strictly prohibited. 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