Saravanan,
I believe there is nothing available OOTB to automate ticket creation using email engine. You will have to customize it. You will have to build workflow on AR System Email Messages form. Thanks and regards, Shweta Dhaneshwar| Tiscali | Tech Mahindra Manikchand, Pune, India * Office: +91 (0) 20 65001651 Email: [EMAIL PROTECTED] www.techmahindra.com <http://www.techmahindra.com/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan Sent: Thursday, May 08, 2008 10:48 AM To: [email protected] Subject: Create incident through email All, I have a requirement of creating incident in ITSM through the email. Is there any out of box functionality available in ITSM to create ticket via email? Please let me know how to do if it is found. Thanks & Regards Saravanan Palaniappan ITSM "To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it." ------------------------------------------------------------------------ --------------------- This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ============================================================================================================================ Disclaimer: This message and the information contained herein is proprietary and confidential and subject to the Tech Mahindra policy statement, you may review the policy at <a href="http://www.techmahindra.com/Disclaimer.html";>http://www.techmahindra.com/Disclaimer.html</a> externally and <a href="http://tim.techmahindra.com/Disclaimer.html";>http://tim.techmahindra.com/Disclaimer.html</a> internally within Tech Mahindra. ============================================================================================================================ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
