Saravanan,
The e-mail engine documentation has instructions on setting this up (see page 150 for using submit instructions) with the OOTB app. However, many choose to use custom workflow to set it up. -Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan Sent: Thursday, May 08, 2008 10:48 AM To: [email protected] Subject: Create incident through email All, I have a requirement of creating incident in ITSM through the email. Is there any out of box functionality available in ITSM to create ticket via email? Please let me know how to do if it is found. Thanks & Regards Saravanan Palaniappan ITSM "To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it." ------------------------------------------------------------------------ --------------------- This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ======================================================================== ==================================================== Disclaimer: This message and the information contained herein is proprietary and confidential and subject to the Tech Mahindra policy statement, you may review the policy at http://www.techmahindra.com/Disclaimer.html externally and http://tim.techmahindra.com/Disclaimer.html internally within Tech Mahindra. ======================================================================== ==================================================== __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
