Hello All, I have been through this issue with a fine tooth comb. I have ensured configuration on "Select Status Values" from the Overview Console is set correctly. The weird issue I can't figure out is that "some" open incidents are displayed in the overview console, but not all. All the other "Select Status Values" values work - resolved, pending, etc., they display all Incidents in that particular status, just not "All Open Incidents". I am still researching and will write back as soon as I figure this puppy out.
Thanks All, Jase On 5/8/08, Lisa Westerfield <[EMAIL PROTECTED]> wrote: > > Yes, you can display the dialog of the Application Preferences form from > that option as well on the Overview Console. Not sure why that alternative > option is available from Overview only, but there are just some things that > can't be explained sometimes, huh... > > Thanks, > LisaD > > -----Original Message----- > From: Pierson, Shawn <[EMAIL PROTECTED]> > Sent: Thursday, May 08, 2008 7:30 AM > To: arslist@ARSLIST.ORG <arslist@ARSLIST.ORG> > Subject: Re: Overview Console vs. Incident Management Console > > Actually Lisa, I think Jase will find what you're suggesting under > "Select Status Values" on the Overview Console instead. That is where > the Overview Console's status preferences are stored. Why it isn't in > the same place as all the other modules doesn't make much sense to me. > > Shawn Pierson > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of LisaD > Sent: Wednesday, May 07, 2008 4:27 PM > To: arslist@ARSLIST.ORG > Subject: Re: Overview Console vs. Incident Management Console > > Check your default settings for the consoles in Application Preferences, > to > see what displays when you access the console. If the default settings > are > different, you will see different rows. > > The Application Preferences link is under the General Functions section > on > the Console views... (but, you probably already know that) > > Hope that helps, > Lisa > > > Jase Brandon-2 wrote: > > > > Hello All, > > 7.1 Patch 002 ARS > > > > Hopefully this is a simple answer and others have seen the same. > > > > Overview Console displays different Incidents than the Incident > Management > > Console. We are beginning to use tasks, so I have directed all to look > for > > Assigned work in the Overview Console. > > > > The issue is that some Incidents display in the Overview Console, but > not > > all assigned to me in the Incident Mgmt Console.. I can't find > anything > > different between incidents displayed in Overview and Incident. > > I checked and the 'Console View' on both consoles = "Console View/All > My > > Groups/Show All", all Incidents in the Incident Mgmt. console are > assigned > > to me, but only a few are displayed in the Overview Console. > > > > Is there a limitation to rows displayed on the Overview Console? > > > > Any insights greatly appreciated. > > > > Regards, > > > > Jase Brandon > > > > > ________________________________________________________________________ > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > ----- > Lisa W > [EMAIL PROTECTED] > -- > View this message in context: > http://www.nabble.com/Overview-Console-vs.-Incident-Management-Console-t > p17114882p17115133.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > Private and confidential as detailed here: > http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the > link, please e-mail sender. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > This message is subject to and does not create or vary any contractual > relationship between TuringSMI, SMI Technologies, SMI Telco, its > subsidiaries or affiliates and you. Internet communications are not secure > and therefore the TuringSMI Group does not accept any legal responsibility > for the contents of this message. Any views or opinions expressed are those > of the author. This message is intended for the addressee(s) only and its > contents and any attached files are strictly confidential. If you have > received it in error, please contact the sender on the number above. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
