Don't feel too bad, Scott. You and I both remember times when we had to install the CI viewer separately, either by BMC design or flaw. Hopefully, this means that the process has been improved with this version.
Maybe next time they do that, they'll cc us on the memo. ;-) Rick On Fri, May 9, 2008 at 8:52 AM, Scott Parrish <[EMAIL PROTECTED]> wrote: > It appears that I am delusional as far as the upgrade to CMDB 2.1. This > from > the html help files: > > The CI Relationship Viewer component, which previously had to be installed > separately, is now installed along with BMC Atrium CMDB. > > Sorry Kevin to have wasted to your time. If this is correct, and I can't > think of any reason that it's not, then your CI Viewer was upgraded along > with the CMDB. > > Scott Parrish > IT Prophets, LLC > (770) 653-5203 > www.itprophets.com > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin > Sent: Friday, May 09, 2008 11:29 AM > To: [email protected] > Subject: Re: "The CI Viewer Relationship viewer could not open because the > specific root CI does not exist." (UNCLASSIFIED) > > In order to get the windows install for CI Viewer for windows I would > have to get the windows CMDB install and pull it out of the correct? > > > Kevin Begosh, RSP > External Initiatives > System Design & Integration > 301-791-3540 Phone > 410-422-3623 Cell > [EMAIL PROTECTED] > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish > Sent: Friday, May 09, 2008 11:16 AM > To: [email protected] > Subject: Re: "The CI Viewer Relationship viewer could not open because > the specific root CI does not exist." (UNCLASSIFIED) > > Kevin, > Since your AR System is on a Unix server and your web server is a > Windows server and the CI Viewer gets installed on the Web Server, there > has to be a separate install. (Unless I am just totally delusional, > which wouldn't be the first time). If you still have the patch download > for the CMDB, check the patch to see if you have a CI Viewer installer. > > Scott Parrish > IT Prophets, LLC > (770) 653-5203 > www.itprophets.com > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin > Sent: Friday, May 09, 2008 11:06 AM > To: [email protected] > Subject: Re: "The CI Viewer Relationship viewer could not open because > the specific root CI does not exist." (UNCLASSIFIED) > > I was told by BMC that the CI Viewer is bundled in the CMDB 2.1 package > so there is no separate install. > > > Kevin Begosh, RSP > External Initiatives > System Design & Integration > 301-791-3540 Phone > 410-422-3623 Cell > [EMAIL PROTECTED] > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish > Sent: Friday, May 09, 2008 11:02 AM > To: [email protected] > Subject: Re: "The CI Viewer Relationship viewer could not open because > the specific root CI does not exist." (UNCLASSIFIED) > > When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also? > > Scott Parrish > IT Prophets, LLC > (770) 653-5203 > www.itprophets.com > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin > Sent: Friday, May 09, 2008 10:47 AM > To: [email protected] > Subject: Re: "The CI Viewer Relationship viewer could not open because > the specific root CI does not exist." (UNCLASSIFIED) > > I am on a UNIX AR Server and a windows mid tier, so how do I get the ci > viewer, download the windows version and pull it out. Also, which > version are you talking about upgrading to. I am on CMDB 2.1 now. > > > Kevin Begosh, RSP > External Initiatives > System Design & Integration > 301-791-3540 Phone > 410-422-3623 Cell > [EMAIL PROTECTED] > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish > Sent: Friday, May 09, 2008 10:43 AM > To: [email protected] > Subject: Re: "The CI Viewer Relationship viewer could not open because > the specific root CI does not exist." (UNCLASSIFIED) > > Kevin, > I was at a client site that ran into the same problem and the upgrading > the CI Viewer fixed it for them. I would give that a shot if I were you. > You can always back out of it. You only have to upgrade the viewer, > nothing else. > > Scott Parrish > IT Prophets, LLC > (770) 653-5203 > www.itprophets.com > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin > Sent: Friday, May 09, 2008 10:33 AM > To: [email protected] > Subject: Re: "The CI Viewer Relationship viewer could not open because > the specific root CI does not exist." (UNCLASSIFIED) > > I am getting the same error message you are getting and we are on the > same environment. I have been working with BMC with this and they said > that it is a bug with encryption at least for us. We got the error in > the mid tier logs. Are you running AR Encryption on the AR Server? > > > Kevin Begosh > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC > Sent: Friday, May 09, 2008 10:17 AM > To: [email protected] > Subject: "The CI Viewer Relationship viewer could not open because the > specific root CI does not exist." (UNCLASSIFIED) > > Classification: UNCLASSIFIED > Caveats: NONE > > "The CI Viewer Relationship viewer could not open because the specific > root CI does not exist." > > Does anyone know how to correct this? > > I get it when I try to run the CI Viewer from the CMDB Console, Browse > Information screen. I get it on my workstation. Another gentleman does > not and the CI Viewer works as advertised. I get a feeling it's a > parameter someplace that I have set wrong. > > My environment is: > Solaris > ARS 7.1p2 > CMDB 2.1p2 > ITSM 7.0.3p7 > Mid-Tier 7.1p2 > > > Gordon M. Frank > DISA\Verizon FNS > Classification: UNCLASSIFIED > Caveats: NONE > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ > ____ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ > ____ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ > ____ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
