Thanks Rick. However, not knowing doesn't bother me near as much as thinking I knew and steering someone in the wrong direction. That being said (and I haven't done the install of 2.1 myself) I'd really like to know how in the Unix install of the CMDB the installer knows to install the CI Viewer on a Windows web server.
Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, May 09, 2008 12:02 PM To: [email protected] Subject: Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED) ** Don't feel too bad, Scott. You and I both remember times when we had to install the CI viewer separately, either by BMC design or flaw. Hopefully, this means that the process has been improved with this version. Maybe next time they do that, they'll cc us on the memo. ;-) Rick On Fri, May 9, 2008 at 8:52 AM, Scott Parrish <[EMAIL PROTECTED]> wrote: It appears that I am delusional as far as the upgrade to CMDB 2.1. This from the html help files: The CI Relationship Viewer component, which previously had to be installed separately, is now installed along with BMC Atrium CMDB. Sorry Kevin to have wasted to your time. If this is correct, and I can't think of any reason that it's not, then your CI Viewer was upgraded along with the CMDB. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 11:29 AM To: [email protected] Subject: Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED) In order to get the windows install for CI Viewer for windows I would have to get the windows CMDB install and pull it out of the correct? Kevin Begosh, RSP External Initiatives System Design & Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, May 09, 2008 11:16 AM To: [email protected] Subject: Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED) Kevin, Since your AR System is on a Unix server and your web server is a Windows server and the CI Viewer gets installed on the Web Server, there has to be a separate install. (Unless I am just totally delusional, which wouldn't be the first time). If you still have the patch download for the CMDB, check the patch to see if you have a CI Viewer installer. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 11:06 AM To: [email protected] Subject: Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED) I was told by BMC that the CI Viewer is bundled in the CMDB 2.1 package so there is no separate install. Kevin Begosh, RSP External Initiatives System Design & Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, May 09, 2008 11:02 AM To: [email protected] Subject: Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED) When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 10:47 AM To: [email protected] Subject: Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED) I am on a UNIX AR Server and a windows mid tier, so how do I get the ci viewer, download the windows version and pull it out. Also, which version are you talking about upgrading to. I am on CMDB 2.1 now. Kevin Begosh, RSP External Initiatives System Design & Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, May 09, 2008 10:43 AM To: [email protected] Subject: Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED) Kevin, I was at a client site that ran into the same problem and the upgrading the CI Viewer fixed it for them. I would give that a shot if I were you. You can always back out of it. You only have to upgrade the viewer, nothing else. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 10:33 AM To: [email protected] Subject: Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED) I am getting the same error message you are getting and we are on the same environment. I have been working with BMC with this and they said that it is a bug with encryption at least for us. We got the error in the mid tier logs. Are you running AR Encryption on the AR Server? Kevin Begosh -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Friday, May 09, 2008 10:17 AM To: [email protected] Subject: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." Does anyone know how to correct this? I get it when I try to run the CI Viewer from the CMDB Console, Browse Information screen. I get it on my workstation. Another gentleman does not and the CI Viewer works as advertised. I get a feeling it's a parameter someplace that I have set wrong. My environment is: Solaris ARS 7.1p2 CMDB 2.1p2 ITSM 7.0.3p7 Mid-Tier 7.1p2 Gordon M. Frank DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
