Bill,
I realize it's not the best, easiest or cleanest way, but you could
always use the Advanced Search link.
I know, not all that helpful. :P
Brian
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Chen
Sent: Friday, May 09, 2008 10:33 AM
To: [email protected]
Subject: Manager Console View ITSM 7
Hello everyone,
In the Incident Management Console for ITSM 7.0, is there a way to view
every group's open tickets in the Manager Console view? Currently it looks
like you can only view tickets for groups you are a member of using options
under Select My Groups or All My Groups.
In the Management Console for ITSM 6.3 you can select "All Open Requests"
and "Any" which allows you to see every group's open tickets. Any ideas?
Thank you in advance.
Regards,
Bill
__________________________________________________________
Bill Chen | *(email): [EMAIL PROTECTED] | Schneider Electric, APC-MGE
Critical Power & Cooling Services Division | BMC Remedy Operations
132 Fairgrounds Road | West Kingston, RI (USA) 02892 | ((office):
401-789-5735 Ext. 2376 |È(mobile): 401-486-2328
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