Re: Manager Console View ITSM 7

[Vyom Labs - ITSM Support]

**

Hi Bill,

 

In ITSM 6.3, there is no concept of Multitenancy.So, we can see all the tickets.

But In ITSM 7, there is feature called Multitenancy.That restrict to open another group ticket.

 

you can set multitenancy to single tenancy, but for that you have to have consult your Appl. Administrator.

 

Hope this helps...

Regards, 
Sandeep & Mahendra.

Vyom Labs Pvt. Ltd. 
An ISO 20000 certified company. 
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 

Web : www.vyomlabs.com

 

-------- Original Message --------
Subject: Manager Console View ITSM 7
From: William Chen <[EMAIL PROTECTED]>
Date: Fri, May 09, 2008 10:33 am
To: arslist@ARSLIST.ORG

Hello everyone,

In the Incident Management Console for ITSM 7.0, is there a way to view
every group's open tickets in the Manager Console view? Currently it looks
like you can only view tickets for groups you are a member of using options
under Select My Groups or All My Groups.

In the Management Console for ITSM 6.3 you can select "All Open Requests"
and "Any" which allows you to see every group's open tickets. Any ideas?


Thank you in advance.


Regards,


Bill





__________________________________________________________
Bill Chen | *(email): William.Chen@apc.com | Schneider Electric, APC-MGE
Critical Power & Cooling Services Division | BMC Remedy Operations
132 Fairgrounds Road | West Kingston, RI (USA) 02892 | ((office):
401-789-5735 Ext. 2376 |È(mobile): 401-486-2328


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