| Thanks Phil, I wasn't being sardonic. We have a non-IT support group that maintains non-IT related products (light bulbs, etc) they do however use Remedy. The point I have overlooked is that ITIL relies so much on IT only products, that the ITSM suite really excludes all other non-IT departments when the Service Desk is a single point of contact for ALL issues. It's going to be interesting to make other non-IT departments fit the ITSM life cycle. Thanks again, Kevin P. ** Kevin: I'm not sure if you're just being sardonic, but in case you're not; light bulbs would be bulk assets (as would any item that has no distinguishing attributes within its class). --Phil |
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