You know, you could always go to your management and tell them that the "I.T." in "ITSM" and "ITIL" stands for "Information Technology", and that there may be bigger risks involved in trying to make the ITSM suite have all the functionality they need for non-I.T. related things. Remedy is great for building applications in, many of which are not related to I.T. functions. ITSM is a different beast.
Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen Sent: Tuesday, May 13, 2008 12:22 PM To: [email protected] Subject: Re: ITSM 7, CMDB CI and Product Definitions ** Thanks Phil, I wasn't being sardonic. We have a non-IT support group that maintains non-IT related products (light bulbs, etc) they do however use Remedy. The point I have overlooked is that ITIL relies so much on IT only products, that the ITSM suite really excludes all other non-IT departments when the Service Desk is a single point of contact for ALL issues. It's going to be interesting to make other non-IT departments fit the ITSM life cycle. Thanks again, Kevin P. ** Kevin: I'm not sure if you're just being sardonic, but in case you're not; light bulbs would be bulk assets (as would any item that has no distinguishing attributes within its class). --Phil __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
