Have you tried using the ITSM data imort tool? Sent from my Verizon Wireless BlackBerry
-----Original Message----- From: Phil Murnane <[EMAIL PROTECTED]> Date: Tue, 13 May 2008 10:17:28 To:[email protected] Subject: Re: Import into HPD:HelpDesk ARS 6.3 ** Jamie: What version of Help Desk are you on? Thanks, --Phil ----- Original Message ---- From: "Heinzel, Jamie" <[EMAIL PROTECTED]> To: [email protected] Sent: Tuesday, May 13, 2008 10:01:18 AM Subject: Import into HPD:HelpDesk ARS 6.3 ** I’m looking for some assistance in importing from a csv into HPD:HelpDesk to create tickets as part of a batch process when a new user is set up. I have the import working, but it doesn’t seem that the tickets are showing up in Remedy User. They show up if I do a search for open tickets, but they aren’t showing up in the support console for some reason. I can provide any additional information that is needed to help out. If someone has done this before or if someone can point me in the right direction it would be great. Thanks in advance, Jamie ---------------- This communication may contain confidential Protected Health Information. This information is intended only for the use of the individual or entity to which it is addressed. The authorized recipient of this information is prohibited from disclosing this information to any other party unless required to do so by law or regulation and is required to destroy the information after its stated need has been fulfilled. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or action taken in reliance on the contents of these documents is strictly prohibited by federal law. If you have received this information in error, please notify the sender immediately and arrange for the return or destruction of these documents. ______________________________________________________________________ This email has been scanned by VCPI Managed Email Content Services, powered by MessageLabs technology. __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com> ARSlist: "Where the Answers Are" html___
