Hi Karthy Morris,
By using both the URLs, you are reaching to the same destination
(login.jsp), so it may be the problem related to permissions for
Requested Console in Incident Management Console.
Check the permissions in following order
application-->form-->fields-->workflows.
Mostly it seems to be the permissions issue for workflows.
Hope this helps...
Regards,
*Mahendra.
Vyom Labs Pvt. Ltd.
An ISO 20000 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web : www.vyomlabs.com
*Kathy Morris wrote:
**
Hi,
We have two URLs:
On URL #1, we click the URL link, this takes us to the login.jsp page,
we log in, select the Incident Management console, then we click on
the "Requester Console " and application opens.
On URL #2 (that is on a different web page), we click the URL link,
it takes us to the login.jsp, we log in, we select the Incident
Management Console, we select the "Requester Console," and nothing
happens.
There had been a couple of instances where we had to delete the
cookies to open the "Requester Console" on URL #1.
What would cause this to work on web link and not the other. We spoke
with the web team, and they said the permissions were fine.
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