Thanks Robert - I will give it a try.
On 5/23/08, Robert Thomas <[EMAIL PROTECTED]> wrote: > I think the last filter (order 102) it does a exit guide after the set > field. The filter probably will work if you remove the exit guide from 102, > the save as filter "add the exit guide" on (order 103). > > RT > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Friday, May 23, 2008 12:01 PM > To: [email protected] > Subject: Re: Question: SYS:Notification Messages > > I followed the directions for adding a custom field to Notifications > and it worked - thank you very much. > > The one question I have that seems odd - in the directions it says to > open one of the translated filters and do a save as - this makes sense > because you don't want to modify Remedy's workflow. > > So I opened "NTE:SHR:TranslateNotificationMessageINC3_102" and did a > Save As and called it "NTE:SHR:TranslateNotificationMessageINC4_103" > and set the execution order to 103. > > I then modified the Filter Guide "NTE:SHR:TranslateNTMessages" and > included my new Filter "NTE:SHR:TranslateNotificationMessageINC4_103" > right after "NTE:SHR:TranslateNotificationMessageINC3_102". > > The problem is the notification did not work. So I removed > "NTE:SHR:TranslateNotificationMessageINC4_103" from the Filter Guide > and modified "NTE:SHR:TranslateNotificationMessageINC3_102" and added > my field to Remedy's Filter and it worked. > > Not sure why my own Filter didn't work. Has anyone had luck with this? > > THANKS!!! > > > On 5/13/08, Kevin Shaffer <[EMAIL PROTECTED]> wrote: > > > > Which notification are you trying to add the Change Type field to? I have > added it to the Approval notifications and all I had to do was add the > following set field to the filter , > NTE:SHR:TranslateNotificationMessageAPR_135. > > > > Set zID Translation Text to REPLACE($zID Translation Text$, "#Change > Type#", $Change Type$) > > > > > Date: Tue, 13 May 2008 21:42:15 +0100> From: [EMAIL PROTECTED]> > Subject: Re: Question: SYS:Notification Messages> To: [email protected]> > > Hhmm... If I were sure that there was a value in that change record for> > Change Type, the only next step I would take would be to log it and> ensure > that the Z field is getting set as the filter indicates.> > Other than that, > I don't have any more rabbits up my sleeve - sorry.> > -----Original > Message-----> From: Action Request System discussion list(ARSList)> > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee> Sent: Tuesday, May 13, > 2008 3:13 PM> To: [email protected]> Subject: Re: Question: > SYS:Notification Messages> > Thanks Lisa - I found the one for Change> > "NTE:SHR:TranslateNotificationMessageCRQ1_125" and it does have a> > translation for #Change Type#, but it is not working.> > Any other > suggestions?> > Thanks again.> > Ty> > > On 5/13/08, Lisa Westerfield > <[EMAIL PROTECTED]> wrote:> > I've found that there are additional > filters that translate the> > #fieldname# from the SYS:form into the > $fieldname$ variables that> we're> > use to seeing.> >> > For example, take > a look at this filter:> > NTE:SHR:TranslateNotificationMessageINC1_100> >> > > It very well could be the one that you need to modify for your change.> >> > > Hope that helps,> > LisaD> >> > -----Original Message-----> > From: Action > Request System discussion list(ARSList)> > [mailto > > > ____________________________________________________________________________ > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
