Hope ya all had a safe and fun holiday,
Now back to the grindstone. I am looking into the support group roles, Help
Desk, Tier 1,Tier 2,Tier 3,Line Of Business, particularly in the Service Desk
7.x application.
So, I know the first 4 roles and how they relate to assignments.
However, I can't find any real BMC definition as to the support role - Line Of
Business.
How does this support group role work in Service Desk 7.x? (workflow, etc)
When should you assign this role?
Is there any BMC or ITIL definition for the role of Line of Business? (My guess
is - this role is a non-IT support role, that it is for some aspect of
supporting the business in some general fashion. Am I correct?)
I have found KM-000010044151 and it defines the first 4 roles and gives a great
example of how the assignment process works, however it states nothing about
the Line Of Business role.
Sincerely,
Frank Ginny
Sr. Remedy Developer / Administrator
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