The good news, Frank, is that LOB, like many other values in the ITSM Configuration, is optional. If it doesn't fit your org., or if you can't figure out how it fits, don't use it. Don't buy trouble by over-complicating the app. - it's complicated enough as it is.
Rick On Tue, May 27, 2008 at 7:44 AM, Frank Ginny <[EMAIL PROTECTED]> wrote: > ** Hope ya all had a safe and fun holiday, > > Now back to the grindstone. I am looking into the support group roles, Help > Desk, Tier 1,Tier 2,Tier 3,Line Of Business, particularly in the Service > Desk 7.x application. > So, I know the first 4 roles and how they relate to assignments. > However, I can't find any real BMC definition as to the support role - Line > Of Business. > How does this support group role work in Service Desk 7.x? (workflow, etc) > When should you assign this role? > Is there any BMC or ITIL definition for the role of Line of Business? (My > guess is - this role is a non-IT support role, that it is for some aspect of > supporting the business in some general fashion. Am I correct?) > I have found KM-000010044151 and it defines the first 4 roles and gives a > great example of how the assignment process works, however it states nothing > about the Line Of Business role. > > Sincerely, > > Frank Ginny > Sr. Remedy Developer / Administrator > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
