Dear M Crawford, If the problem is limited to only the Mid-Tier then my first instinct would be to flush the Mid-Tier cache. (But that may not fix the problem by itself.) You may also want/need to restart the JSP Engine (and/or web server) too.
FWIW: It may matter what version of the ARS server your using too. (Some features of the 7.1 Mid-Tier do not work with older ARS servers. Maybe you stumbled into an undocumented incompatibility?) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Tue, May 27, 2008 at 12:06 PM, MCrawford <[EMAIL PROTECTED]> wrote: > Greetings, > > A single user account is receiving the following error message: "A > form definition has been changed, so unable to retrieve data. Please > contact administrator (ARERR 9352)" > > The error occurs when he logs into the mid-tier web platform, opens > the incident management console, and double clicks any ticket listed. > > The ErrorMessages PDF document adds this: "The definition of a form > that users have loaded was changed in such a way that a table on the > form cannot be refreshed." > > The error only appears when logged in as this user on the mid tier web > platform. When logging in with his account on the client, the error > does not appear. This is an our-of-the-box HPD:Helpdesk form, with 2 > filters applied. The user is an Incident Master, with a floating > license. His account was working correctly before the Memorial Day > weekend. Nothing has changed since then that I can identify. I am > the only administrator. The ErrorMessages document is extremely vague > and I can not seem to track down a source for this error. Can any of > you point me in the right direction? > > Thank you in advance, M Crawford > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
