Greetings, A single user account is receiving the following error message: "A form definition has been changed, so unable to retrieve data. Please contact administrator (ARERR 9352)"
The error occurs when he logs into the mid-tier web platform, opens the incident management console, and double clicks any ticket listed. The ErrorMessages PDF document adds this: "The definition of a form that users have loaded was changed in such a way that a table on the form cannot be refreshed." The error only appears when logged in as this user on the mid tier web platform. When logging in with his account on the client, the error does not appear. This is an our-of-the-box HPD:Helpdesk form, with 2 filters applied. The user is an Incident Master, with a floating license. His account was working correctly before the Memorial Day weekend. Nothing has changed since then that I can identify. I am the only administrator. The ErrorMessages document is extremely vague and I can not seem to track down a source for this error. Can any of you point me in the right direction? Thank you in advance, M Crawford _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
