I have a development environment where I have to set the Remedy Mid-Tier on a Apache Tomcat server version 5.5.17 that is locally installed. I have to have the SLM collector service to use this same tomcat engine.. So after installing the SLM engine, the SLM collector service and the Apache Tomcat service fight for the same port. As a result I had to stop the tomcat service if I want the SLM collector service to start and vice versa.. They both cannot run at the same time. I was told by someone in Remedy support that it is possible to run the mid tier application without turning on the Apache Tomcat service as the SLM collector service already initiates the tomcat engine. However with the Apache Tomcat service down, I can only manage to successfully open the login pages of both the Mid-Tier user login or the Mid-tier config page. The moment I enter the password and try to login I get the HTTP Status 500 error - For the config application I get this error when I login..
java.lang.UnsatisfiedLinkError: CCPUtilApp com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) com.remedy.arsys.config.Configuration.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:709) javax.servlet.http.HttpServlet.service(HttpServlet.java:802) After trying to login into the user login I get this error java.lang.UnsatisfiedLinkError: ARInitialization com.bmc.arsys.api.Proxy.ARInitialization(Native Method) com.bmc.arsys.api.Proxy.<init>(Unknown Source) com.bmc.arsys.api.ProxyJRpcBase.<init>(Unknown Source) com.bmc.arsys.api.ProxyJRpc.<init>(Unknown Source) com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source) com.bmc.arsys.api.ProxyPool.get(Unknown Source) com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source) com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) com.bmc.arsys.api.ARServerUser.login(Unknown Source) com.remedy.arsys.session.LoginServlet.authenticate(Unknown Source) com.remedy.arsys.session.LoginServlet.doLogin(Unknown Source) com.remedy.arsys.session.LoginServlet.doThePost(Unknown Source) com.remedy.arsys.session.LoginServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:709) javax.servlet.http.HttpServlet.service(HttpServlet.java:802) The mid-tier installation lin path is in the PATH.. Has anyone got this working successfully and have the mid-tier and the SLM collector service to share the same Tomcat instance? Joe _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
