Hi Guys, I have a ITSM7 / ARS 7 system and we'd like to heavily use the web services interface to connect our Remedy infrastructure to several different systems such as alarm systems, other ITSM solutions, CRM based application among others.
We've faced several limitation in regarding Web services, BMC is giving us some options around 3rd part applications in between, which is not the best solution at the moment. The issues are: 1. When the consumer system updates only some fields, like incident status through the out of the box webservices interface and form, Remedy set the other fields as NULL. This documented limitation forces the interface to either populates all the fields in the incident form, even if they are only changing a single field, or find an alternative solution. 2. In the other direction when pushing content to a provider, the requirement is to send more than just the incident related fields, but also the CIs related and some additional related subforms. The out of the box solution doesn't care about transaction control, retries, log or any other type of control. Have you guys experimented any of these situations in your infrastructure? What about the high level solutions for these demands? Regards, _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
