Hi All, My problem is solved. I am able to see reports on the web. The problem was in ARWebReportViewer configuration - AR System ODBC Date Source Connection. During installation of this application on BO server I had given a custom datasource name. But now I changed it to match the standard name given in Windows ODBC drivers list - "AR System ODBC Data Source"
Regards, Prashant On Sun, May 25, 2008 at 2:33 PM, Prashant Patil <[EMAIL PROTECTED]> wrote: > Dear All, > > > I am in the process of configuring ARS web reporting – using ARS7.1 with > Business Objects XI. At the current stage I am facing the following error: > Failed to process the request!! An unexpected error has occurred > com.crystaldecisions.sdk.exception.SDKException$Unexpected: > An unexpected error has occurred cause:java.io.IOException: CreateProcess: > "C:\Program Files\Business Objects\BusinessObjects Enterprise > 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report > "C:\Program Files\AR > System\ARWebReportViewerITSM\reports\m11c23c11b16\4461F84D76B2DA56A269A03CB0FA2257\HPD5fOpenIncidents5fbyDaysActive.rpt" > -newrpt -discard -version 1100 -thumbnail -outfile -token > [EMAIL PROTECTED]>NLViXg<JYC;H?L<[EMAIL PROTECTED] > \MO40NLViXg<JYC;H?L<[EMAIL PROTECTED] > > > > I am sure I am missing something related to defining paths. I appreciate > all the help as I am struggling to get web reports to work. I have gone > through a post by William Rentfrow ( > http://www.nabble.com/Re%3A-boxi-crystal-report-location---Longish-response-tt15828219.html) > but am confused about the path settings > > > > Our configuration and steps done are: > > > > 1 - Solaris AR Server 7.1 & MidTier 7.0.01 > > 1 – Business Objects XI Windows box running IIS 6 > > I need to get mid-tier solaris box(es) to display Crystal Reports on the > web. > > (A) Configure Business Objects XI Server > > 1) Installed Java SDK 1.5.0_12 > > 2) Installed Tomcat 5.5.23 > > 3) Installed Apache Tomcat IIS Redirector 1.2.14.0 > > 4) Restart IIS Admin Service > > 5) Checked Apache homepage (http://BO-server-name:8080) – OK > > 6) Installed the ARWebReportViewer. > > 7) Checked ARReports link ( > http://BO-server-name:8080/arreports/shared/config/configreport.jsp) - OK > > > > (B) Configure Report Settings on Solaris MidTier > > 1) Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server XI on > a different machine without a mid tier > > 2) Reporting Working Directory - /apps/remedyitsm/mid-tier/reports (local > folder on MidTier server) > > 3) BOXI/Crystal Report Server 11 Location - http://BO-server-name:8080 > > > > (C) Update Crystal entry in "Report Type" form using User Tool > > Old Entry value – "Crystal10URL=$CRTLOC$/arreports/….." > > Updated to – "Crystal10URL= http://BO-server-name:8080/arreports/….." > > > (D) Configure Report Settings in ARWebReportViewer application on BO server > > 1) Reporting Working Directory* - C:\Program Files\AR > System\ARWebReportViewerITSM\reports > > 2) CMS Machine Name* - BO-server-name > > 3) CMS Machine Connection Details – > > Chose Business Objects Enterprise XI > > AR System ODBC Data Source Name - ARSITSM > > CMS Folder Name - ARReports > CMS User Name & Pwd – Used same access details after > testing with BO URL - > http://BO-server-name/businessobjects/enterprise115/InfoView/logon.aspx > > > > > Thanks. > > Regards, > Prashant > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"