Hi all ARS 7.1 p2 ITSM 7.0.3 p7 SLM P1 On Solaris DB Oracle 10.1.2 We are experiencing a problem with email actions generated from the SLM engine when hitting milestones. When a milestone is hit it should notify the Assignee and the all other members of the Assigned Group The from: field is not being set to what it is in the AR Email mailbox configuration: [EMAIL PROTECTED] but rather to the same value of the To: field I note that the four filters SLM:RuleActionNotifier:ExpandNamesAndNotify_ARTaskxx_WebURLxxx all set the From: field to $SLA_NotificationAlertTo$ is this correct? Should it not set any value so it defaults to the value in the mailbox configuration? We are assigning the individual emails to $Assignee Login ID$ which is resolving to the correct email address and is being sent, but when we try the same thing with the assigned group we have problems. Using $Assigned Group$ errors out as the From: name is not a valid email address. Using $Assigned Group ID$ works (an email is sent) but places the Group ID field into the From and To fields; where these emails are going is anyones guess. Should I be using the $Assignee Groups$ field here? In ITSM 5.5 we would use $Assigned To Group+$ which obviously does in exist in ITSM 7.0.3 Yours Stuart Schon __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
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