You can not start working on the Task(s) until the Change is in "Implementation in Progress".
On 5/28/08, Bulls-n-Bears <[EMAIL PROTECTED]> wrote: > Greetings All, > > Am trying to create a new change ticket using a change template. The > ticket got created successfully . When I now switch to Tasks tab and > try closing a task with Status reason as "Success"., I recieve the > following error. > > "This task (or group) must be activated (from the parent) before it > can be changed to the status: Closed Success (ARERR 45093)". > > The change ticket is freshly created. The Task template is > successfully attached to the ticket and I'm seeing the three tasks > coming in from the template in Tasks tab. > > My env : ITSM 7.0 on Solaris and User Tool ( 7.0) on WinXP. > > Any ideas how to fix this ? > > Cheers, > BnB > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
